The Process
PWA's methodology is a result of more than 20 years of business solutions experience and has been developed with some of Australia’s most successful companies:
The Strategic Approach
PWA provides customers with a comprehensive program that includes:
• Expert analysis of the organisation’s existing systems, costs, outcomes.
• Product and service alignment (matching of appropriate products and services to suit your business, clientele, size and location).
• Implementation including rollout of paperwork, booklets, products, equipment and training.
• Toll free 1800 number for claims and compliance help desk support if required.
• Ongoing consultation, regular performance meetings, new target approaches.
• Ongoing reporting and accountability for all relevant KPI and CSI.
Quality is a Process - The 7 Steps of a successful PWA Warranty Campaign
Quality and success are no accident, time and experience has taught us it’s a matter of process and this is your guarantee of consistent results. We will always recommend the following:
1. Signed confidentiality agreement between all parties.
2. Completion of a Risk Profile Assessment, including a current Internal Goodwill Review.
3. Define terms of engagement between PWA and your business.
4. Development of warranty product.
5. Development of all required point of sale aids, sales training and customer care requirements.
6. Integration of warranty into the entire "marketing mix" of your business; including Sales, Admin & Service Training.
7. Monitoring, measuring and delivering results
Training Compliance and Supervision
Don't worry, because all the hard work is done. Managed by our team of skilled professionals, PWA ensures that it monitors, trains and complies all of its agents, staff and customers alike. To protect your investment and our reputation, we will always keep you informed of any updates, news and changes to legislative requirements if and when it may affect your business.
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