FAQ

What can we do for you ?

PWA core purpose:

1. To create a distinct sales advantage for its customers / dealers / wholesalers / re-sellers.
2. Manage the risk for you our client.
3. Handle client enquiries.
4. Administer, program and authorise genuine claims.
5. Create Strategic Profit Centres in Sales & Service Departments.
6. Measure, report and be openly accountable.

When does the warranty commence?

We can provide day 1 cover on Used products. Provide extended warranties on new products which can commence as soon as the original manufacturer's warranty expires.

What knowledge is required?

None. Your staff will be fully trained by PWA in the warranty process.

Who pays for the warranty claims?

PWA will assess and, if necessary, inspect the failed item. It may in some cases engage the services of a third party specialist contractor to provide an expert opinion. If the claim is a genuine valid claim, PWA will pay or authorise for the claim in accordance with the terms of the warranty contract and the user service agreement.

How long does it take to assess a claim?

Assessment can be in as little as 2 hours, depending on the complexity of the claim. Claims assessment does not necessarily mean immediate repair ie: in assessing a claim our objective is to establish the cause of failure and determine the most practical means of repair or rectification.

What happens in the event of a dispute and how is it resolved?

PWA has formal disputes resolution process. All disputes are referred to a panel for review. Such review is carried out within 14 days of receiving the written enquiry.

Does PWA have a formal privacy policy?